All of our plans are sold as digital products. Your items are available to you once you have completed and paid for your order. You will be given links to download your products.
If you are not automatically directed to download your purchase after payment, please Send Email and state the problem you are experiencing and we will gladly fix the problem or send you your ordered PDF plans directly to your email address. You will have up to 3 days to complete that process and a limit of 3 attempts.
It is your responsibility to print the plans. For helpful tips, please click this link to give you additional information:
All sales are final.
At GenOne Luthier Supply, we're committed to giving you the most for your money. That's why everything you buy, that is a physical product, ships for the low rate of $4.95 flat rate. if it's in stock, then it qualifies.. All tool packages will be shipped via the United States Postal Service First Class Mail to USA 50 states only. This is trackable and normally arrives within two days.
Personal information
When you visit the Site, we DO NOT collect information about your device, including information about your web browser, IP address, time zone, and DO NOT install cookies. Additionally, as you browse the Site, we DO NOT collect information about the individual web pages or products. We are a small individually owed company and will respect your privacy.
Additionally when you make a purchase or attempt to make a purchase through the Site, we do collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.
We do use that information privately to send you occasional free newsletters upon your approval.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping if needed, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Sharing you personal Information
We DO NOT share your Personal Information with third parties. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications (within our site only) that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, to the United States as payments go thru credit cards.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18 .
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at cathy@guitar-plans.com or by mail using the details provided below:
GenOne Luthier Services